The Program Manager - Service Delivery will have a responsibility to manage all aspects of project development, tracking, and execution for both project-based and retainer based clients.

In this role, you will manage the work and priorities of a team of developers, quality analysts, project managers, and designers and their output to meet client expectations. You will also work with the broader team to devise and implement efficient processes to ensure optimum productivity and smooth operations.

To be successful in this role, you should be comfortable working in a fast-paced environment, supervising multiple projects, collaborating with cross-functional teams, engaging with clients, and internal and external stakeholders, and have a genuine passion for solving roadblocks and working in the digital e-Commerce space to achieve successful outcomes.

• Lead and supervise the planning, design, development, and delivery of all projects

• Collaborate with project managers and partners to ensure successful planning, estimation, and then execution of company projects through the different stages of the project lifecycle or allocated hours (for retainers) through effective sequencing and breakdown (and identifying dependencies) for execution

• Allocate, distribute, and deploy resources effectively based on the number of projects and priorities

• Effectively track (and communicate) plans, progress, and status updates to both internal staff and customer stakeholders

• Identify risks and devise and implement mitigation plans to pre-empt issues 

• Manage client and project documentation, communications, meetings, and required meeting follow-ups.

• Create, implement, and track relationship roadmaps and continuously seek opportunities to increase client satisfaction and upsells

• Scope projects with respective team members to develop and
  give input for Statements of Work

• Help in recruiting team members
  and coach them to resolve conflicts, coordinate training and professional development activities.

• Bring teams together across functions to share and implement best practices and improvements to continuously improve re-use (templates, examples), efficiency, and profitability (through automation of repeated tasks and processes)

• Hunger and willingness to get the job done and, when needed, go the extra mile to ensure that we exceed
  expectations

• You must possess a powerful combination of project management, technical, communication, and comprehension skills.

• You must be an expert at developing and maintaining positive and productive relationships with all stakeholders

• You should be a natural leader: Able to build collaborative relationships with supervisors and peers;

• Able to delegate responsibilities with ease; Able to provide constructive feedback and praise; Able to understand and educate others.

• You must be a strategic thinker; Able to understand the ‘Big-Picture”; Able to think quickly and adeptly when solving complex problems; and Exceptional with time management and organization.

• You should have excellent communication skills with
  the ability to confidently liaise with stakeholders at all levels of seniority,

• You must have a strong Bias for Action: this role is fundamentally about executing and driving repeatable successful outcomes through process improvement through efficiency and change

• You should have an entrepreneurial mindset, with the tenacity to develop ideas independently while thriving in a fast-paced environment,

• You should be able to think clearly, analyze quantitatively, problem-solve, support, and adhere to the scope of requirements, and, above all, prioritize effectively.

• 7+ years of project management/service delivery experience for large clients (international clients a plus, digital projects a plus), managing digital projects (web e-commerce a plus)

• People management and leadership - experience managing or working with large teams with diverse skill sets and cultures

• A solid understanding of technical project execution (e-commerce strongly preferred), in a fast-paced setting,

• Possess a demonstrated ability to manage, motivate, and influence work behaviors

• Excellent verbal, written, and documentation skills

• Demonstrated ability to manage detail, establish root cause, as well as being able to extract and manipulate data,

• A technical Bachelor’s degree is a minimum qualification

• Good Interpersonal Skills - all our team members interact with our clients (mostly on video as well), so being personable is very important

• UX design knowledge a plus

• Exposure to Shopify is a plus

• We are a world-class digital agency based in the US, with international clients such as Givenchy & Nili Lotan and so you will get to learn by working with amazing brands 

• You will work on cutting-edge technology and implementation of best practices in UI/UX to develop pixel-perfect desktop browser and mobile experiences

• You can expect to work in a culture that empowers team members, encourages creativity, innovation, and healthy dialogue

• We believe in hiring talented people and providing them with all the resources to be successful and accountable for the results      

• We offer competitive compensation based on experience and performance